New Complaints Handling Standard In this issue we look at the NEW - New Australia/New Zealand Standard Guidelines for complaint management in organisations AS/NZS 10002:2014…
Inside this issue: · In this newsletter we will focus on ISO 10002-2006 Complaints Handling with particular reference of what is required for an Accessible complaints…
Inside this issue: · Over the next few newsletters, we will be focusing on the International Standard for Complaints Handling ISO-10002 - 2006 and in particular…
Inside this issue: · In this edition of our newsletter we will focus on considerations for organisations when they are undertaking a bully and harassment investigation.…
Inside this issue: · The Volcanic Ash Cloud in June 2011 caused chaos around Australia for air travellers. Some useful observations about customers and how airline…
Inside this issue: · Victoria Coroners findings on the death of a resident in care Click to view PCM Newsletter August 2011
