PO Box 5040 Brandon Park, VIC, 3150
+61 418 313 303
steve@proactivecm.com.au
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Proactive Complaints Management
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We specalise in:

  • Training
  • Coaching
  • Bullying & Harassment
  • Case Management
  • Investigations
  • Mediation
  • Team Building
  • Complaints Management

Our Updates

29/ 10

New Complaints Handling Standard In this issue we look at the NEW  - New Australia/New Zealand Standard Guidelines for complaint management in organisations AS/NZS 10002:2014…

29/ 10

New Complaints Handling Standard In this issue we look at the NEW  - New Australia/New Zealand Standard Guidelines for complaint management in organisations AS/NZS 10002:2014…

01/ 06

Inside this issue: ·  In this newsletter we will focus on ISO 10002-2006 Complaints Handling with particular reference of what is required for an Accessible complaints…

01/ 04

Inside this issue: ·  Over the next few newsletters, we will be focusing on the International Standard for Complaints Handling ISO-10002 - 2006 and in particular…

01/ 10

Inside this issue: ·  In this edition of our newsletter we will focus on considerations for organisations when they are undertaking a bully and harassment investigation.…

01/ 09

Inside this issue: ·  The Volcanic Ash Cloud in June 2011 caused chaos around Australia for air travellers. Some useful observations about customers and how airline…

01/ 08

Inside this issue: ·  Victoria Coroners findings on the death of a resident in care Click to view PCM Newsletter August 2011

 

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PO Box 5040, Brandon Park, VIC, 3150. Phone: +61 418 313 303 steve@proactivecm.com.au

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