PCM takes the stress and worry out of difficult complaints for primarily aged care providers as well as other industry sectors, leaving management free to get on with running their organisation.

As a contact point for complainants who are time consuming and difficult to negotiate with, PCM can help heal fractured relationships between the provider and consumer. On-site coaching supports staff so that the new skills are embedded in everyday work and not forgotten.


Steve Aivaliotis

Steve Aivaliotis Profile

Director Steve Aivaliotis has a wealth of experience in aged care and is well recognised as expert in the sector.

Steve Aivaliotis is one of the industry’s most experienced mediators and complaints specialists. He was previously senior consultant with Victoria’s Residential Care Rights for 11 years.

In addition to the expertise you will receive from Steve , PCM has an alliance with leading aged care law firm Russell Kennedy Solicitors www.rk.com.au

Management Advantage - "Developers of ManadPlus

For many years while CEO of a Residential Aged Care organisation and in several other capacities, Steve Aivaliotis has always been the front line person when a complaint and or dispute situation became difficult.

His skills as a mediator and his ability to take people through a process has always been the clear way forward, whether that was with a resident or family members,  a HR issue or working with the Department of Health.

For me, with Steve Aivaliotis and Proactive Complaints Management, the result has always been a success.


Peter Staples - Hon Peter Staples Former Commonwealth Minister for Aged care

Peter Staples, Chief Executive Officer

Suite 2 / 430 Rae St

North Fitzroy, Vic


0425 733 689


Management Advantage - "Developers of ManadPlus"

: (03) 9486 1866

Mob : 0425 733 689 | E : peter.staples@manad.com.au W : www.manad.com.au

Sabine Phillips
Sabine Phillips
Partner at Gadens

Steve has the practical ability to get to the source of an issue and ensure that all parties are heard and come to a conclusion that reflects their investment. Steve's knowledge of the industry puts him in a perfect position to assist health and aged care providers.

Bernie McCarthy
Bernie McCarthy
Managing Director at McCarthy Psychology Centre / BMAC Consulting / BMAC Education

Steve Aivaliotis is the most experienced, talented and skillful mediator and complaints manager in the aged care industry in Australia. If you want a problem solved quickly and effectively call Steve. He is respectful, knowledgeable, skilled at communicating, an excellent listener, creative with solutions, thinks incisively like a lawyer but flexible and innovative in his approach that will give you the best outcome for you, your clients and your business. He's the best in the business - and not just in aged care. He has experience in a wide range of business settings including retail.