New Complaints Handling Standard In this issue we look at the NEW - New Australia/New Zealand Standard Guidelines for complaint management in organisations AS/NZS 10002:2014 For those organisations seeking to undertake a review of your existing Complaints Policy this document is a must have. To read further click the following page Issue 10 29 October 2015
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Issue 10 – 29/10/15
New Complaints Handling Standard In this issue we look at the NEW - New Australia/New Zealand Standard Guidelines for complaint management in organisations AS/NZS 10002:2014 For those organisations seeking to undertake a review of your existing Complaints Policy this document is a must have. To read further click the following page 29 October 2015
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Issue 9 – June 2013
Inside this issue:
· In this newsletter we will focus on ISO 10002-2006 Complaints Handling with particular reference of what is required for an Accessible complaints handling policy.
Click to view PCM Newsletter June 2013
Issue 8 – April 2012
Inside this issue:
· Over the next few newsletters, we will be focusing on the International Standard for Complaints Handling ISO-10002 - 2006 and in particular on how your organisation can assess your current complaints policy against the standard.
Click to view PCM Newsletter April 2012