Inside this issue:
· In this edition of our newsletter we will focus on considerations for organisations when they are undertaking a bully and harassment investigation.
Click to view PCM Newsletter October 2011
Issue 6 – September 2011
Inside this issue:
· The Volcanic Ash Cloud in June 2011 caused chaos around Australia for air travellers. Some useful observations about customers and how airline staff handled the complaints can be found in this newsletter.
Click to view PCM Newsletter September 2011
Issue 5 – August 2011
Inside this issue:
· Victoria Coroners findings on the death of a resident in care
Click to view PCM Newsletter August 2011
Issue 4 – March 2011
Inside this issue:
· Providing customer service is no longer a value added extra;
· Trait, skills and behaviour for the new emerging manager in aged and community care;
Click to view PCM Newsletter March 2011